Frequently Asked Questions
2. How do I get my log in credentials
A one time password will be sent to the email address shared
3. How do I get my log-ins if am a supplier in Rubis
Once onboarded to Rubis i-supplier, a system-generated message will be sent to your email containing your One-Time-Password and URL
4. How can I change my password
On the Log in page click on Log In Assistance
5. How do I change a username incase the contact person leaves the company
Log in to your supplier account, In the Admin tab Click on the “Contact Directory” > Click on the Create Button and enter the details of the new contact person and click on Save Button. This information will be sent to the Supplier Admin and he will either approve or reject it. If rejected, a notification will be sent with the reason for the rejection.
6. Why does the system log me out
When you are inactive for 3 Minutes the system automatically logs you out for security purposes
8. How do I upload two or more LPOs to one invoice
Log-in i-supplier portal > Create invoice with PO > Enter the PO Number and click on the Go Button the PO number will appear select the PO
9. When I enter the LPO and click Go I don’t see the LPO
You need to confirm if the LPO is received for you invoice, you can email the buyer or Go to the Orders Tab > List of your orders will Appear > Click on the subject order > the order information wil appear > On the Right Side will be the Summary information of your order, confirm if the Received field shows the amount that was receipted, if not contact your buyer, if the amounts appear and still cannot invoice contact the buyer
10. How do I check the invoice status
Go to finance tab > Click on the view Invoices > Enter your invoice Number and click on the Go Button your invoice will be displayed and the status
11. Who should I contact for any i-supplier issues?
Email the issue to isuppliersupport@rubiskenya.com if possible with a screenshot of the error you are experiencing
